Frequently Asked Questions
Most frequent questions and answers
To book us to provide rentals for your event, you can browse and select from our Rentals catalog and submit your Quote Request, or you can fill out our Booking Form to get connected with an event specialist if you have a special request or need help selecting the items you need.
If you are a destination wedding or event client interested in using our planning services, please fill out the Booking Form and our resident planner will be in touch.
Yes, we require a non-refundable deposit to reserve all of the items that you are requesting for your event date. Once you reserve the items, we can no longer rent them to anyone else. This is to guarantee that we will have all of the items that you will need available for you on that day.
Absolutely! You may make changes to your order up until two weeks prior to the event, when your final payment is due. If your event is less than two weeks away, you may add to your order, as long as we have the additional items available.
We accept reservations as far as 18 months in advance. As soon as you know that you need to rent items, you should go ahead and reserve them, since we sometimes have busy periods, and we reserve items only when we’ve secured a deposit.
For large events, custom lighting, and custom draping we are more than happy to come out and meet with you to take a look at your event space with you.
Delivery varies based on the availability of the venue, the type of items you’ve ordered (large tents, for example, take a long time to set up) and our schedule for the day. We always plan with enough time to ensure that your event is fully set up at least one (1) hour prior to scheduled start time.
We will notify you when delivery will be made at least three (3) days prior to the event. If you have special requirements or restrictions for delivery, please let us know as early as possible so that we may plan accordingly. We may charge an additional fee for this if it is significantly outside of our standard operations.
Sudden bad weather is an unfortunate reality in Jamaica, which is why we always recommend clients have a backup plan for outdoor events – such as securing a tent with sidewalls or having an alternative indoor location close by. In the event of bad weather, we will make every effort to adjust our schedule accordingly. Due to this being completely out of our control, we do not provide any refunds in these situations.
The size and number of items you should rent will vary greatly based on the number of guests, planned activities and your event location. Please call or message us and one of our event experts will assist your with picking the ideal sizes.
Grass – We typically drive a metal stake into the grass in 2 places at each corner and 1 at each additional leg. The stakes will be approximately 4’ away from the tent, with a white strap running from the top of the tent to the stake itself.
Asphalt/Concrete – On asphalt and concrete, the tent will be secured with 50-pound concrete blocks strapped to the top of the tent, so that there won’t be any damage the area.
Other – If your tent is going on any other surface, please contact us prior to booking, so that we can ensure that we come out with the proper equipment. There will be an additional fee to secure any tent that we cannot stake.
If you have any additional questions or need any additional information, please contact our office and one of our staff members will be able to assist you.